BBC reporter on speaking to the hackers

Virtually day by day, my cellphone pings with messages from hackers of all stripes.

The nice, the unhealthy, the not-so-sure.

I have been reporting on cyber safety for greater than a decade, so I do know that lots of them like to speak about their hacks, findings and escapades.

About 99% of those conversations keep firmly locked in my chat logs and do not result in information tales. However a current ping was unimaginable to disregard.

“Hey. That is Joe Tidy from the BBC reporting on this Co-op information, right?” the hackers messaged me on Telegram.

“Now we have some information for you,” they teased.

Once I cautiously requested what this was, the individuals behind the Telegram account – which had no title or profile image – gave me the within observe on what they claimed to have accomplished to M&S and the Co-op, in cyber assaults that induced mass disruption.

Via messages back-and-forth over the subsequent 5 hours, it turned clear to me that these obvious hackers have been fluent English audio system and though they claimed be messengers, it was apparent they have been carefully linked to – if not intimately concerned in – the M&S and Co-op hacks.

They shared proof proving that they’d stolen an enormous quantity of personal buyer and worker info.

I checked out a pattern of the information they’d given me – after which securely deleted it.

They have been clearly annoyed that Co-op wasn’t giving in to their ransom calls for however would not say how a lot cash in Bitcoin they have been demanding of the retailer in alternate for the promise that they would not promote or give away the stolen information.

After a dialog with the BBC’s Editorial Coverage group, we determined that it was within the public curiosity to report that they’d supplied us with proof proving that they have been answerable for the hack.

I rapidly contacted the press group on the Co-op for remark, and inside minutes the agency, who had initially downplayed the hack, admitted to staff, prospects and the inventory market concerning the vital information breach.

A lot later, the hackers despatched me an extended offended and offensive letter about Co-op’s response to their hack and subsequent extortion, which revealed that the retailer narrowly dodged a extra extreme hack by intervening within the chaotic minutes after its laptop techniques have been infiltrated. The letter and dialog with the hackers confirmed what consultants within the cyber safety world had been saying since this wave of assaults on retailers started – the hackers have been from a cyber crime service referred to as DragonForce.

Who’re DragonForce, you is likely to be asking? Based mostly on our conversations with the hackers and wider information, we’ve got some clues.

DragonForce affords cyber prison associates numerous providers on their darknet web site in alternate for a 20% minimize of any ransoms collected. Anybody can enroll and use their malicious software program to scramble a sufferer’s information or use their darknet web site for his or her public extortion.

This has turn out to be the norm in organised cyber crime; it is referred to as ransomware-as-a-service.

Essentially the most notorious of current instances has been a service referred to as LockBit, however that is all however defunct now partly as a result of it was cracked by the police final 12 months.

Following the dismantling of such teams, an influence vacuum has emerged. Cue a tussle for dominance on this underground world, resulting in some rival teams innovating their choices.

DragonForce not too long ago rebranded itself as a cartel providing much more choices to hackers together with 24/7 buyer assist, for instance.

The group had been promoting its wider providing since at the very least early 2024 and has been actively concentrating on organisations since 2023, in keeping with cyber consultants like Hannah Baumgaertner, Head of Analysis at Silobeaker, a cyber danger safety firm.

“DragonForce’s newest mannequin consists of options akin to administration and shopper panels, encryption and ransomware negotiation instruments, and extra,” Ms Baumgaertner stated.

As a stark illustration of the power-struggle, DragonForce’s darknet web site was not too long ago hacked and defaced by a rival gang referred to as RansomHub, earlier than re-emerging a couple of week in the past.

“Behind the scenes of the ransomware ecosystem there appears to be some jostling – that is likely to be for prime ‘chief’ place or simply to disrupt different teams with the intention to take extra of the sufferer share,” stated Aiden Sinnott, senior menace researcher from the cyber safety firm Secureworks.

DragonForce’s prolific modus operandi is to put up about its victims, because it has accomplished 168 instances since December 2024 – a London accountancy agency, an Illinois metal maker, an Egyptian funding agency are all included. But to date, DragonForce has remained silent concerning the retail assaults.

Usually radio silence about assaults signifies {that a} sufferer organisation has paid the hackers to maintain quiet. As neither DragonForce, Co-op nor M&S have commented on this level, we do not know what is likely to be taking place behind the scenes.

Establishing who the persons are behind DragonForce is difficult, and it is not recognized the place they’re situated. Once I requested their Telegram account about this, I did not get a solution. Though the hackers did not inform me explicitly that they have been behind the current hacks on M&S and Harrods, they confirmed a report in Bloomberg that spelt it out.

In fact, they’re criminals and could possibly be mendacity.

Some researchers say DragonForce are primarily based in Malaysia, whereas others say Russia, the place many of those teams are considered situated. We do know that DragonForce has no particular targets or agenda aside from creating wealth.

And if DragonForce is simply the service for different criminals to make use of – who’s pulling the strings and selecting to assault UK retailers?

Within the early phases of the M&S hack, unknown sources instructed cyber information web site Bleeping Pc that proof is pointing to a free collective of cyber criminals referred to as Scattered Spider – however this has but to be confirmed by the police.

Scattered Spider will not be actually a bunch within the regular sense of the phrase. It is extra of a group which organises throughout websites like Discord, Telegram and boards – therefore the outline “scattered” which was given to them by cyber safety researchers at CrowdStrike.

They’re recognized to be English-speaking and doubtless within the UK and the US and younger – in some circumstances youngsters. We all know this from researchers and former arrests. In November the US charged 5 males and boys of their twenties and youths for alleged Scattered Spider exercise. One in every of them is 22-year-old Scottish man Tyler Buchanan, who has not made a plea, and the remaining are US primarily based.

Crackdowns by police appear to have had little impact on the hackers’ willpower, although. On Thursday, Google’s cyber safety division issued warnings that it was beginning to see Scattered Spider-like assaults on US retailers now too.

As for the hackers I spoke to on Telegram, they declined to reply whether or not or not they have been Scattered Spider. “We can’t reply that query” is all they stated.

Maybe in a nod to the immaturity and attention-seeking nature of the hackers, two of them stated they needed to be referred to as “Raymond Reddington” and “Dembe Zuma” after characters from US crime thriller The Blacklist which entails a needed prison serving to police take down different criminals on a blacklist.

In a message to me, they boasted: “We’re placing UK retailers on the Blacklist.”