Morrisons has apologised after prospects have been unable to get reductions on their procuring forward of Christmas after an issue with the Extra loyalty card.
Some prospects have additionally complained that their on-line orders have been cancelled.
The grocery store says loyalty card and click on and acquire orders are largely affected.
“If Extra Card costs usually are not registering, we are going to apply a ten% low cost to the client’s whole store,” a Morrisons spokesperson mentioned.
They added that some dwelling deliveries could also be arriving late at the moment, and that click on and acquire prospects ought to look forward to an e mail earlier than going to the shops.
Social media customers say their reductions usually are not working on the until, with one individual posting a photograph of an error message on the self-checkout, which reads: “We’re actually sorry some promotions and reductions usually are not working presently.”
The Morrisons web site additionally seems to be down, with error messages on some pages suggesting invalid or late responses from servers.
One X consumer mentioned their Christmas meals supply, which included a turkey, was attributable to arrive this afternoon.
“I’ve rung buyer companies who mentioned they could not reinstate the order or supply me a supply slot and there is nothing they’ll do,” they instructed the BBC.
“I defined to them I am very unwell, disabled and immunocompromised and I do not drive and so they simply mentioned they cannot do something and provided me a ‘£10 good will voucher’. I actually do not know what I will do.”
On the Morrisons Fb web page, individuals have additionally been commenting that Christmas deliveries they ordered a month in the past have been cancelled.
“Half my Christmas procuring is not coming together with the turkey and puddings and so they had been ordered a month in the past,” one individual commented underneath a publish promoting reductions.
Others say they’ve been lacking out on massive reductions in retailer.
The grocery store has been promoting heavy reductions on Christmas dinner meals, together with greens, within the final week.
“I’ve simply wasted an hour of my life procuring at Morrisons solely to search out out by checking my receipt that I have been charged £40 greater than I ought to as a result of the Extra Playing cards aren’t working. No communication in any respect, so masses have in all probability overspent with out figuring out,” wrote one consumer on X.
At this time is predicted to be the busiest procuring day for supermarkets this yr, in keeping with retail analysts Kantar.
Gross sales at supermarkets are anticipated to achieve over £13bn for the primary December ever.
Morrisons is the fifth-largest market grocery store within the UK, in keeping with Kantar, with 8.6% of the grocery market within the 12 weeks main as much as 1 December 2024.
