Marks and Spencer (M&S) says it has been coping with a “cyber incident” affecting a few of its providers over the previous few days.
The UK retailer mentioned its Click on and Acquire service has been impacted by technical points together with its capability to gather contactless funds – with many purchasers taking to social media to complain about delays.
M&S chief govt Stuart Machin apologised to prospects in a notice on Tuesday.
He mentioned the corporate had been pressured to make momentary, small adjustments to retailer operations “to guard you and our enterprise”.
“There isn’t a want so that you can take any motion presently and if the state of affairs adjustments, we are going to let you already know,” he mentioned.
The discover mentioned the agency was working to resolve some “restricted” delays to Click on and Acquire orders.
It comes after some consumers complained over the weekend in regards to the points – which additionally embody being unable to make use of present playing cards or vouchers in shops.
One particular person known as the problems a “complete failure for purchasers” in a publish on X.
“A easy message out to prospects to save lots of a journey would have labored a deal with,” they mentioned.
And one other mentioned they had been unable to pay for garments utilizing a present card whereas buying at a M&S retailer in Liverpool.
