Rajesh Jatavad*, a supply rider for Zomato, a meals supply app in southern India, is apprehensive about his full title being displayed for purchasers on the platform – as a result of his final title reveals that he belongs to a marginalised caste.
Extra privileged communities amongst India’s caste system traditionally thought-about castes like Jatavad’s “untouchables”.
Jatavad’s fear is predicated on lived expertise. “It’s simple for others to determine my caste from my surname. A few of the prospects, after studying my surname from the app, they received’t permit me close to them, and even [allow me to] hand over the meals packet. They may inform me to put it down after which go away,” Rajesh informed Al Jazeera.
Then, in mid-March, his employer introduced a choice that threatens to make Jatavad’s already perilous every day wrestle in opposition to caste biases even more durable.
On March 19, Deepinder Goyal, CEO of Zomato, declared on social media platform X that the corporate was launching a “Pure Veg Mode together with a Pure Veg Fleet on Zomato, for purchasers who’ve a 100% vegetarian dietary desire.”
“India has the most important proportion of vegetarians on this planet, and one of the vital suggestions we’ve gotten from them is that they’re very explicit about how their meals is cooked, and the way their meals is dealt with,” he wrote.
The Pure Veg Mode permits prospects to select from curated checklist of eating places that serve solely vegetarian meals and excludes eateries that serve any meat or fish. The Pure Veg Fleet, Goyal introduced, would include riders who will solely carry meals from Pure Veg Mode eating places.
And sooner or later, Goyal wrote, the corporate plans to introduce different specialised fleets – a remark that left Jatavad anxious and that betrays, stated sociologists, an ignorance of a posh actuality that undergirds India’s monumental app-based meals supply business, valued at $7.4bn in 2023.
Greater than half – 54.5 % – of supply employees belong to scheduled castes and scheduled tribes, based on a March 11 examine by the College of Pennsylvania.
These communities are designated “scheduled” by the federal government as a result of they’ve suffered centuries of discrimination and socioeconomic disadvantages. In India’s caste-stratified society, they’re additionally typically related to being “impure” by privileged castes.
Zomato’s newest insurance policies might find yourself reinforcing these stereotypes and deepening the discrimination employees like Jatavad face, stated sociologists and employees’ rights advocates. There are 700,000 to at least one million meals supply employees on platforms like Zomato in India.
‘If that occurs, I’m in bother’
Jatavad realized in regards to the specialised fleets from a screenshot shared by his colleagues. Immediately, his thoughts went racing.
“’What’s the firm aiming for?” he stated. “Will they create fleets based mostly on faith and caste subsequent? If that occurs, I’m in bother.”
In his posts on X, Goyal defined his rationale for the separate fleets. “As a result of regardless of everybody’s finest efforts, generally the meals spills into the supply bins. In these instances, the odor of the earlier order travels to the subsequent order and should result in the subsequent order smelling of the earlier order,” Goyal reasoned. “For that reason, we needed to separate the fleet for veg orders.”
Following pushback over the dangers colour-coded uniforms might pose to riders, if neighbourhoods that view meat as impure determine to assault or abuse supply employees, Goyal backtracked partly.
“All our riders – each our common fleet, and our fleet for vegetarians, will put on the color crimson,” he wrote in a follow-up put up. “This may make sure that our crimson uniform supply companions will not be incorrectly related to non-veg meals and blocked by any throughout any particular days … our riders’ bodily security is of paramount significance to us,” his put up learn.
However whereas riders carrying vegetarian and non-vegetarian meals is not going to be distinguishable by their uniform, they may nonetheless belong to completely different fleets – and prospects will be capable to decide the “Pure Veg” fleet on the Zomato app.
Employees are apprehensive.
“Right now, they may say veg and non-veg; tomorrow, they may herald faith and caste,” Shaik Salauddin, nationwide common secretary and co-founder of the Indian Federation of App-based Transport Employees (IFAT), a commerce union federation of ride-sharing and different gig transport employees, informed Al Jazeera. “They may say, upper-caste prospects have demanded upper-caste supply boys. This may create an extra division amongst employees.”
Shaikh questioned why Zomato was wading into delicate meals and culture-related points in a rustic as various as India. “This firm is dividing individuals,” he stated. “In the event that they’re right here to do enterprise, allow them to do enterprise.”
‘Purity and air pollution’
Requested by Al Jazeera in regards to the considerations of supply employees, Zomato stated that prospects wouldn’t be capable to select supply companions based mostly on the rider’s personal dietary desire.
It added that the “supply companions onboarded on Zomato will not be and can by no means be discriminated in opposition to on the premise of any standards (together with dietary/ political/faith preferences).”
However that’s simpler stated than completed, based on Mini Mohan, a sociologist based mostly within the southern Indian state of Kerala, who argued that by segregating vegetarian and non-vegetarian choices, Zomato was exploiting non secular and caste-based divisions.
“The caste system in India hyperlinks meals with purity and air pollution,” she stated. “Vegetarian meals is taken into account ‘pure’, whereas meat and occupations related to decrease castes are seen as ‘impure’. This shapes dietary practices, with increased castes even avoiding meals dealt with by decrease castes.”
Zomato’s method “not solely discriminates in opposition to sure teams but in addition dangers widening social rifts. When meals selections dictate therapy, it creates conflicts and undermines social concord,” she added.
And the intersection of deep-seated biases and meals supply isn’t new for India – or for Zomato.
In 2019, Zomato confronted controversy when a buyer cancelled an order as a result of supply individual’s faith. Zomato’s response, highlighting that meals has no faith, was broadly praised on social media. 5 years later, the corporate now discover itself on the opposite aspect of the fence.
‘Rise in Brahmin eating places’
The idea of pure and impure meals in Hinduism dates again to the Dharmasutras, Vedic texts written by completely different authors between BCE 700 and BCE 100, TS Syam Kumar, a Sanskrit scholar and instructor and debater informed Al Jazeera.
“Dharmasutras are historic Indian texts that functioned as guides for dharma – an idea encompassing responsibility, righteousness and moral conduct. They’re thought-about the earliest supply of Hindu legislation,” he stated.
Quoting chapters from Dharmasutras, the scholar stated that the scriptures declared that meals that has been touched by an impure individual turns into impure, however just isn’t rendered unfit to be eaten. Alternatively, meals introduced by a Shudra – the bottom rung of the normal caste hierarchy – is unfit to be eaten.
The caste system typically associates historically deprived castes with meat consumption and considers them “polluted”, justifying their social exclusion. That’s true even in Kerala, a state typically seen as a progressive bastion in India.
Kerala, too, he stated, “is witnessing an increase in Brahmin eating places”.
“Individuals prioritise to purchase sure manufacturers of elements with upper-caste names,” Kumar stated.
In the meantime, Shashi Bellamkonda, a advertising and marketing professor and former hotelier stated Zomato’s controversial method is the end result of a failure of communication and of not understanding the shopper.
“As an alternative of introducing a separate ‘Pure Veg Mode’ and ‘Pure Veg Fleet’, the corporate might have centered on bettering its current processes to make sure that vegetarian orders are dealt with with the identical care and a spotlight as non-vegetarian orders,” he stated. “And communicated that to prospects.”
*Title modified to protect anonymity
