An ex-Southwest Airways customer support agent in Missouri was charged with theft after allegedly printing $79,000 in journey vouchers.
Based mostly on info from courtroom data offered by the St. Louis County Prosecuting Lawyer’s Workplace to Fox Information Digital, Brooklyn Jones allegedly exploited his place as a customer support agent for Southwest Airways between August and September 2023 to illegally receive journey vouchers.
FOX Information Digital studies,
Jones, who labored at St. Louis Lambert Worldwide Airport, allegedly used earlier passengers’ names and redeemed vouchers for himself, the grievance alleges.
A discrepancy was first picked up by officers who performed an in-house investigation earlier than turning over the proof to regulation enforcement.
Jones issued a written assertion confessing the allegations, courtroom paperwork mentioned. He was additionally prepared to relinquish unused vouchers.
Jones additionally led regulation enforcement to his worker locker, the place he allegedly produced 119 vouchers price about $36,300.
The ex-employee admitted to appearing independently and confessed to promoting vouchers on 4 events. Jones claimed to have printed $79,000 price of journey vouchers.
Though Southwest Airways selected to not remark, stating they defer to regulation enforcement, Jones nonetheless pleaded not responsible to felony theft on Thursday regardless of having offered a written confession.
This incident comes as Southwest Airways grapples with ongoing operational challenges, together with delays and cancellations, elevating issues about customer support throughout a tumultuous interval for the airline.
Authorities are investigating the extent of the scheme and its potential influence on the airline and its clients.
Southwest Passengers ‘Crying and Screaming’ as Boeing Airplane Pressured to Make Emergency Touchdown After Tire Failurehttps://t.co/hsWZ3VXWzK pic.twitter.com/2wh0KDt1X9
— The Gateway Pundit (@gatewaypundit) June 6, 2024
As Southwest Airways continues to face public criticism over its customer support points, this newest scandal illustrates the necessity for accountability and integrity throughout the airline trade to revive public belief and be certain that such misconduct doesn’t stay unchecked.
