Marks & Spencer (M&S) says it has stopped taking on-line orders as the corporate struggles to recuperate from a cyber assault.
Clients started reporting issues final weekend, and on Tuesday the retailer confirmed it was dealing with a “cyber incident”.
Now, M&S has completely paused orders on its web site and apps, together with for meals deliveries and garments
The agency’s shares fell by 5% following the announcement on Friday.
“We’re really sorry for this inconvenience,” it wrote in a submit on X.
“Our skilled staff – supported by main cyber consultants – is working extraordinarily arduous to restart on-line and app buying.
“We’re extremely grateful to our prospects, colleagues and companions for his or her understanding and assist.”
It stated its shops stay open regardless of the problems affecting on-line ordering.
Beforehand, the agency was coping with issues which affected folks utilizing Click on & Gather, in addition to paying with present playing cards.
Because it suspended on-line ordering, M&S has responded to social media posts advising prospects that these issues persist.
“Reward playing cards, e-gift playing cards and credit score receipts cannot at the moment be used as a cost technique in retailer or on-line,” it stated in response to at least one particular person on X.
Nevertheless it advised one other that if folks have already acquired an e mail telling them an merchandise is able to be collected, they need to have the ability to go into the shop and decide it up.
“We’re holding all parcels in retailer till additional discover, so there isn’t any danger of it being despatched again,” it stated.
However some folks have criticised the agency for its dealing with of the outage, notably round its messaging to prospects.
“After being advised yesterday within the night the issue with present playing cards was sorted, went in retailer at present and was despatched away once more,” one particular person advised the agency in a submit on X.
They stated it was the fourth day in a row they’d tried and failed to make use of their M&S present card.
In the meantime regardless of the frustrations, some folks on-line have praised in-store workers over their service amid the issues, and referred to as for patrons to not take their frustrations out on employees.
However many nonetheless seem to have questions over how present purchases, orders and returns can be impacted by the continued fallout from the cyber assault.
